FAQs

RETURN POLICY QUESTIONS

Returns and exchanges are accepted within 15 days of purchase for full refund as long as merchandise has all tags attached and has not been worn, washed or altered. Stains are not acceptable. Shoes must be returned in their original shoe box without damage to the box. Eccentricsboutique.com does not refund shipping charges. *SALE ITEMS ARE FINAL SALE*
Pack and securely seal the box or package with the merchandise, and enclose a copy of your original receipt in the package. Send the package insured and prepaid to the following address:
 
Eccentrics Boutique
209 West Commercial Drive
Suite D
Carterville, IL 62918
 
We recommend that you insure the return packages that you send. Once your package has been received, your refund will be processed in the original form of payment within 3-5 business days.
No. Original and return shipping fees are non-refundable.

SHIPPING QUESTIONS

Shipping is FREE for all online purchases. We only ship to the United States. We are unable to deliver to APO/FPO addresses, Canada, International countries, as well as P.O. Boxes.
Our preferred shipping provider is USPS. Standard delivery time is 3-7 business days from the time your package is confirmed and departs our store. Orders are not shipped until credit card authorization has been verified and cleared*Please note that delivery times do not include the initial 48-hour order processing window or weekend delivery. Delivery times do not include Saturdays, Sundays, or any major holidays.
Eccentrics accepts Visa, Mastercard, and Discover. Please be sure to include the correct shipping address at checkout.

EXCHANGE POLICY AND OTHER QUESTIONS

If an item is received damaged or defective customer service needs to be notified within 3 days for a full refund. Notification past the 3 day return window will not be eligible for a full refund.
Once your order has been placed you will receive an order confirmation email. Once your item has shipped you will receive a delivery confirmation email with tracking number. Once your item is ready for pickup you will receive a confirmation email stating that your order has been completed. You can check the status of your order anytime by logging into your account at eccentricsboutique.com.

 Make sure to add hello@eccentricsboutique.com to your contact list to ensure the confirmation and tracking emails arrive to your inbox safely. UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT. If a shipment is refused, the customer is responsible for the original shipping charges, as well as the cost of returning the package to Eccentrics Boutique. This amount will be deducted from your merchandise refund..
We do not allow exchanges as we cannot guarantee that specific item will still be available in a different size. So please purchase the item in the correct size immediately online if available. Once we receive your return, we will refund your original purchase.

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