Frequently Asked Questions
Return and Refund
What is your return policy?
We hope you love your items from Eccentrics Boutique, but if your item/s didn’t work we have a generous return policy.
Most items are accepted for returns, but we do have a specific policy for items that are not eligible.
15 days for refund and 30 days for store credit.
Original tags (if applicable) must be attached and intact.
Gift cards are non-refundableItems must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
Item cannot have any stains.
Shoes must be in original shoe box with no damage to the box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
Jewelry, sunglasses, hats and intimates are final sale.
Sale items of 40% or more are final sale.
Special Promotion Return Policy-If an item is discounted from 10-35%, then items can be returned for store credit only. This includes (but is not limited to) Cyber Monday, Flash sales, Facebook VIP discount, etc.
Eccentrics Boutique does not refund shipping charges.
Damaged Items: If you receive a damaged or defective item, please email firstname.lastname@example.org within 3 business days of delivery. Please include a photo of the damaged and your order number.
How do I return an item to Eccentrics Boutique?
Original and return shipping fees are non-refundable.Make sure your items meet the above requirements. Complete the return form, and include with your return items.
Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our store! We recommend that you insure your package.
Send the package to the following address:
209 West Commercial Drive
Carterville, IL 62918
Once received, returns are processed 3-5 business days of receipt and you will be emailed when we process your return. Your refund will be processed in the original form of payment for refund. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first. Gift cards for store credit will be emailed to you.
Original and return shipping fees are non-refundable.Any item that does not meet the policy for return, will be shipped back to the customer at the customer’s expense.
How long will it take to ship out my order?
We do our best to ship your order out within 48 hours during a business day, once the order has been placed. A business day is Monday through Friday from 10-6. Holidays, weekends, or during weather issues, it may take an additional business day.
How do you ship my items?
We ship via USPS ground shipping which is delivery within 3-4 business days.
Can I pick up my order in store?
Yes, we offer in-store pickup. Just mark in store pick up when you place your online order. There is no shipping fee for in-store pickup.
Where do you ship from?
We ship from Carterville, Illinois.
Out of Stock Products
Do you get items back in stock?
Not all items are restocked, but based on interest and availability, we do restock some items. If your size is out of stock on the website, just click the restock button with your email or phone information. If the item is restocked, we will contact you via the preferred method of contact. This does not guarantee that you will be able to purchase the item, but the message is sent to everyone that requested to be notified when the item is back in stock. Once notified, please make your purchase quickly, as items sell out quickly.
Are all of the items on your website also in-store?
No, some items are online only. This is noted within the description that this item is “online only.” Of course, you can order online and then select in-store pick up.
How often do you get new stock?
We post new arrivals every Friday at 12:00pm CST. Occasionally, we will offer a new arrival special on Tuesdays at 12:00pm CST. Be sure to follow us on Facebook and Instagram to keep up with new arrivals each week!
How do your sizes run?
We carry a large number of brands and each brand runs differently. Some of the name brand items that we carry, offer a specific sizing chart. All other products are based on our general sizing chart. We use the model's information and sizing to assist you with selecting the correct size for your purchase. If you have additional questions, please contact us.
The general sizing chart is as follows:
My Account and Reward Program
Do I need to sign up on the website for an account?
No, you may check out as a guest. We do recommend that you sign up for an account. Once you have an account, the process to checkout is very speedy! You can also check your order status.
If I sign up for an account, what do I get?
First, you will receive a speedy checkout process! You can also view past purchases and discount codes. Once you have signed up for an account, you are automatically signed up for our reward program! Click on the icon in the right corner of our website to see all the perks of the Eccentrics Elite Reward Program!
I placed two online orders, can you send them together in one package?
We can combine two orders only if the orders have not been fulfilled or shipped out. Please call the store at 618-681-2177 during normal business hours to make the request and determine fulfillment status.
Can I cancel or change my order?
Our orders are fulfilled very quickly. You can call the store to see if the order has already been fulfilled and sent out. The store phone number is 618-681-2177.
What if my package is lost or stolen?
We are not responsible for lost, incorrectly delivered, stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then, feel free to file a claim with the delivery service.
How do I use a discount code?
Your promotional codes are associated with a specific email, so make sure you are utilizing the same email address in which the code was sent. Once you have put all of your items in your cart, insert the discount code where you see the box gift card or discount code. Make sure you click the button to apply the code before checking out.
Can I use more than one code for a purchase?
Unfortunately, our site only allows one discount code per purchase.
How do I purchase a gift card?
Go to the gift card tab. Select the gift card amount to be purchased. Place the gift card in your cart. Pay for your gift card and the gift card will be sent to the email used during checkout.
Can I use my gift card in-store too?
Yes, your online gift card can be printed or shown on your phone during checkout in the store.
How can I check the balance on my gift card?
You can check the balance of your gift card by using the link provided in the gift card email (you must have an account set up in our website). If you don’t have an account set up and need to know the balance on your gift card, please call the store at 618-681-2177.
What is Afterpay?
Here is a link to afterpay’s website to explain how it works: https://www.afterpay.com/howitworks
What if I have a return with an afterpay payment?
In general, refunds are applied starting with your final payment and working backwards to earlier payments.
If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.
The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.
Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase.
Original Payment Schedule:
Order #123456 $100.00 Payment Status
First Payment $25.00 PAID
Second Payment $25.00 Due in two weeks
Third Payment $25.00 Due in three weeks
Fourth Payment $25.00 Due in 6 weeks
The order total was $100 and a refund of $80 was processed.
However, prior to the second payment being made, items totalling $80 were returned.
After the $80 refund was processed, the second, third, and fourth payments were cancelled.
Additionally, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card the payment was made with.
Payment Schedule after the $80 refund is processed:
Order #123456 $100.00 Payment Status
First Payment $25.00: Adjusted to $20; Refund back to card $5
Second Payment $25.00 Cancelled
Third Payment $25.00 Cancelled
Fourth Payment $25.00 Cancelled