Return and Refund
We hope you love your items from Eccentrics Boutique, but if your item/s didn’t work we have a generous return policy.
Most items are accepted for returns, but we do have a specific policy for items that are not eligible.
- 15 days for refund and 30 days for store credit
- Original tags (if applicable) must be attached & intact.
- Gift cards are non-refundable
- Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free
- Item cannot have any stains
- Shoes must be in original shoe box with no damage to the box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
- Jewelry, sunglasses, hats and intimates are final sale
- Sale items of 40% or more are final sale
- Special Promotion Return Policy-If an item is discounted from 10-35%, then items can be returned for store credit only. This includes (but is not limited to) Cyber Monday, Flash sales, Facebook VIP discount, etc.
- Eccentrics Boutique does not refund shipping charges
- Damaged Items: If you receive a damaged or defective item, please email hello@eccentricsboutique.com within 3 business days of delivery. Please include a photo of the damaged and your order number.
How Do I Return an Item To Eccentrics Boutique?
- Original and return shipping fees are non-refundable.
- Make sure your items meet the above requirements. Complete the return form, and include with your return items.
Send the package to the following address:
Eccentrics Boutique
Attn: Return
209 West Commercial Drive
Suite D
Carterville, IL 62918
Once received, returns are processed 3-5 business days of receipt and you will be emailed when
we process your return. Your refund will be processed in the original form of payment for refund. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first. Gift cards for store credit will be emailed to you.
- Original and return shipping fees are non-refundable.
- Any item that does not meet the policy for return, will be shipped back to the customer at the customer’s expense.
Return with Afterpay
- In general, refunds are applied starting with your final payment and working backwards to earlier payments.
- Full Refunds
- If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.
- Partial Refunds
- The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.
- Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase.
- Original Payment Schedule:
| Order #123456 | $100.00 | Payment Status |
| First Payment | $25.00 | PAID |
| Second Payment | $25.00 | Due in 2 weeks |
| Third Payment | $25.00 | Due in 4 weeks |
| Fourth Payment | $25.00 |
Due in 6 weeks |
- The order total was $100 & a refund of $80 was processed.
- However, prior to the second payment being made, items totalling $80 were returned. After the $80 refund was processed, the second, third, and fourth payments were cancelled. Additionally, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card the payment was made with.
Payment Schedule after the $80 refund is processed:
| Order #123456 | $100.00 | Payment Status |
| First Payment | $25.00 |
Adjusted to $20 Refund back to card $5 |
| Second Payment | $25.00 | Cancelled |
| Third Payment | $25.00 | Cancelled |
| Fourth Payment | $25.00 | Cancelled |