Heliana Heel Sandals
We carry a large number of brands and each brand runs differently. Some of the name brand items that we carry, offer a specific sizing chart found by the product. All other products are based on our general sizing chart. We use the model’s information and sizing to assist you with selecting the correct size for your purchase.
We hope you love your items from Eccentrics Boutique, but if your item/s didn’t work we have a generous return policy.
Most items are accepted for returns, but we do have a specific policy for items that are not eligible.
15 days for refund and 30 days for store credit.
Original tags (if applicable) must be attached and intact.
Gift cards are non-refundable.
Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
Item cannot have any stains
Shoes must be in original shoe box with no damage to the box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
Jewelry, sunglasses, hats and intimates are final sale
Sale items of 40% or more are final sale
Special Promotion Return Policy-If an item is discounted from 10-35%, then items can be returned for store credit only. This includes (but is not limited to) Cyber Monday, Flash sales, Facebook VIP discount, etc.Eccentrics Boutique does not refund shipping charges
Damaged Items: If you receive a damaged or defective item, please email firstname.lastname@example.org within 3 business days of delivery. Please include a photo of the damaged and your order number.
How Do I Return an Item To Eccentrics Boutique?
Original and return shipping fees are non-refundable.
Make sure your items meet the above requirements. Complete the return form, and include with your return items.
Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our store! We recommend that you insure your package.
Send the package to the following address:
209 West Commercial Drive
Carterville, IL 62918
Once received, returns are processed 3-5 business days of receipt and you will be emailed when we process your return. Your refund will be processed in the original form of payment for refund. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first. Gift cards for store credit will be emailed to you.
Original and return shipping fees are non-refundable.Any item that does not meet the policy for return, will be shipped back to the customer at the customer’s expense.